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I will do my best to help out.
Seems a fitting place to also pimp out my conference which is tackling much the same.. i.e. reaching out to the people outside of the echo chamber, that want to know:
http://socialmediainbusiness.co.uk
And for readers of this Blog you can use the promo code: smm007 for a tenner off, if paying through amiando.
There is a case study for you..
:)
Will blog about the code later.
I've been using social media in businesses for ten years now... Must be time for me to write up my experiences. Something for my blog and for the wiki! I'll be speaking at social media in business too (see above).
We have a long way to go - and a lot of convincing to do...
Also saw you speaking at the event - it looks a great event. A fantastic line up of speaker. Great job Chris!
That was kind of my point with the previous post about not being able to shoe-horn metrics into social media or create a one-size-fits-all metric, although this was taken more from the point of view that current metrics (members, number of wall posts, comments etc.) just don't mean anything to most director-level budget holders.
More to your point though, social media campaigns have to be fluid to be able to respond to the nuances of human relationships - which I think is totally in contrast to the way the higher echelons of a business plan the business - therefore it's a no-go.
That in part is why I decided to kick-off the wiki.
I am hoping that in the absence of metrics (or metrics that mean anything to the "non-believers") the evidence that normal businesses like zappos are making a huge success of using social media will give them the confidence to adopt similar strategies themselves.
Maybe a repository for good presentations, such as those from your event on Tuesday, would be a valuable extension.